Refund Policy

Last updated: 2026

We want you to feel safe ordering from AutoFlow Solutions. This policy explains when and how you can get your money back. It applies to every payment method we accept (card via Paddle, and cryptocurrency via Coinbase Commerce).

1. Before work begins — full refund

If you cancel before we have started any work on your order, you receive a 100% refund — no questions asked. Just email us or reply to your order confirmation.

2. After work has started — partial refund

If work is already in progress, we deduct a fair percentage for the work completed to date and refund the remainder. We'll show you what has been done so the deduction is transparent.

3. Monthly retainers

• You can cancel your retainer at any time with reasonable notice.
• The current billing period is not pro-rated unless agreed otherwise.
• No further periods are charged after cancellation.

4. Delivered work

Once a project has been delivered and accepted, it is not refundable. Every plan includes a support period for bug fixes at no extra cost — if something we built doesn't work as agreed, we fix it.

5. How to request a refund

Email hello@autoflow-solutions.co with your order number (shown in your dashboard and on your receipt). We respond within 24 hours. Approved refunds are returned to the original payment method — card refunds are processed by Paddle and typically appear within 5–10 business days; crypto refunds are arranged individually.

6. Disputes

If you're unhappy with anything, please contact us first — we resolve almost every issue directly. Card payments are also covered by Paddle's buyer protection as our merchant of record.